DEROUX T ALEXANDER
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Education
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Associate
Degree (AOS) – Paralegal Studies
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Expected June 2015
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·
GPA: 3.93 ; Academic Dean’s List
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Related
course work: Introduction to Law, Family Law, Oral and Written Communications
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Skills & Abilities
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Computers
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·
Microsoft
Office Suite.
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65 wpm.
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Proficient
with Mac and PC
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Communication
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Experience |
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Apple
Specialist
A. I. Friedman, New York, New York
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3/13 -Present
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·
Deliver
optimal customer service through professionalism and product knowledge.
·
Design and
deliver solutions-based sales demos and presentations.
·
Train new
team members on as part of ongoing company-wide expansion.
·
Provide
effective demos and presentations in a variety of environments - Build a community
of loyal Apple customers.
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Customer
Service and Credit Team Representative
J & R Electronics, Maspeth, New York
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8/10 –
8/12
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·
Verified
customers’ banking information to prevent credit card fraud.
·
Solved
problems professionally and when necessary, referred complaints to
appropriate personnel/department.
·
Responded
proactively and timely to customers’ concerns and queries via telephone
and/or email.
·
Contributed to constant improvement by
sharing and implementing ideas with supervisors, other management staff, and
peers.
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Telephone
Sales/Customer Service
05/04 – 03/10
Air Jamaica Reservations (World Center), Montego Bay, Jamaica
Air Jamaica Reservations (World Center), Montego Bay, Jamaica
·
Responded in
a timely manner to customer queries and concerns.
·
Provided
friendly internet assistance via email and telephone.
·
Solicited
ticket sales to meet and exceed department’s sales targets.
·
Received
several “Top Producer”, “Top Soarer” and “Going the Extra Mile” awards.
Freelance
Writer (Part Time)
06/08 - 09/09
The
Jamaica Observer Limited, Kingston, Jamaica
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Wrote and
edited music reviews and poetry for instant publication.
Clerical
Assistant/Data Entry Clerk/Trainer’s Assistant
07/02 – 05/04
Citizens Action for Free and Fair Elections (CAFFE), Kingston, Jamaica
Citizens Action for Free and Fair Elections (CAFFE), Kingston, Jamaica
·
Created,
maintained and updated volunteer database.
·
Managed
calls and emails to maximize volunteer support.
·
Prepared
training material and assisted with volunteer training.
REFERENCES WILL BE SUBMITTED UPON REQUEST
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