Résumé

DEROUX T ALEXANDER
| New York, NY | dt.alexander@yahoo.com
Education
Associate Degree (AOS) – Paralegal Studies New York Career Institute, New York	Expected June 2015
·       GPA: 3.93 ; Academic Dean’s List ·       Related course work: Introduction to Law, Family Law, Oral and Written Communications
Skills & Abilities
Computers
·       Microsoft Office Suite. ·       65 wpm. ·       Proficient with Mac and PC
Communication
·       Avid reader, writer and blogger: www.alexanderdrx.blogspot.com; Ongoing online publications.
Experience
Apple Specialist A. I. Friedman, New York, New York		3/13 -Present
·       Deliver optimal customer service through professionalism and product knowledge. ·       Design and deliver solutions-based sales demos and presentations. ·       Train new team members on as part of ongoing company-wide expansion. ·       Provide effective demos and presentations in a variety of environments - Build a community of loyal Apple customers.
Customer Service and Credit Team Representative J & R Electronics, Maspeth, New York			8/10 – 8/12
·       Verified customers’ banking information to prevent credit card fraud. ·       Solved problems professionally and when necessary, referred complaints to appropriate personnel/department. ·       Responded proactively and timely to customers’ concerns and queries via telephone and/or email. ·        Contributed to constant improvement by sharing and implementing ideas with supervisors, other management staff, and peers.

Telephone Sales/Customer Service                                                                                                                                05/04 – 03/10
Air Jamaica Reservations (World Center), Montego Bay, Jamaica

·       Responded in a timely manner to customer queries and concerns.

·       Provided friendly internet assistance via email and telephone.

·       Solicited ticket sales to meet and exceed department’s sales targets.

·       Received several “Top Producer”, “Top Soarer” and “Going the Extra Mile” awards.

Freelance Writer (Part Time)                                                                                                                                                 06/08 - 09/09

The Jamaica Observer Limited, Kingston, Jamaica

·       Wrote and edited music reviews and poetry for instant publication.

Clerical Assistant/Data Entry Clerk/Trainer’s Assistant                                                                                07/02 – 05/04
Citizens Action for Free and Fair Elections (CAFFE), Kingston, Jamaica

·       Created, maintained and updated volunteer database.

·       Managed calls and emails to maximize volunteer support.

·       Prepared training material and assisted with volunteer training.

REFERENCES WILL BE SUBMITTED UPON REQUEST