| New York, NY | dt.alexander@yahoo.com
Associate Degree (AOS) – Paralegal Studies
                     Expected June 2015
·       GPA: 3.93 ; Academic Dean’s List
·       Related course work: Introduction to Law, Family Law, Oral and Written Communications
Skills & Abilities
·       Microsoft Office Suite.
·       65 wpm.
·       Proficient with Mac and PC
·       Avid reader, writer and blogger: www.alexanderdrx.blogspot.comOngoing online publications.

Apple Specialist
A. I. Friedman, New York, New York
  3/13 -Present
·       Deliver optimal customer service through professionalism and product knowledge.
·       Design and deliver solutions-based sales demos and presentations.
·       Train new team members on as part of ongoing company-wide expansion.
·       Provide effective demos and presentations in a variety of environments - Build a community of loyal Apple customers.
Customer Service and Credit Team Representative
J & R Electronics, Maspeth, New York
      8/10 – 8/12
·       Verified customers’ banking information to prevent credit card fraud.
·       Solved problems professionally and when necessary, referred complaints to appropriate personnel/department.
·       Responded proactively and timely to customers’ concerns and queries via telephone and/or email.
·        Contributed to constant improvement by sharing and implementing ideas with supervisors, other management staff, and peers.
Telephone Sales/Customer Service                                                                                                                                05/04 – 03/10
Air Jamaica Reservations (World Center), Montego Bay, Jamaica
·       Responded in a timely manner to customer queries and concerns.
·       Provided friendly internet assistance via email and telephone.
·       Solicited ticket sales to meet and exceed department’s sales targets.
·       Received several “Top Producer”, “Top Soarer” and “Going the Extra Mile” awards.
Freelance Writer (Part Time)                                                                                                                                                 06/08 - 09/09
The Jamaica Observer Limited, Kingston, Jamaica
·       Wrote and edited music reviews and poetry for instant publication.
Clerical Assistant/Data Entry Clerk/Trainer’s Assistant                                                                                07/02 – 05/04
Citizens Action for Free and Fair Elections (CAFFE), Kingston, Jamaica
·       Created, maintained and updated volunteer database.
·       Managed calls and emails to maximize volunteer support.
·       Prepared training material and assisted with volunteer training.


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